Delivery & Returns

Shipping Methods
We offer the following shipping options with United States Post Office (USPS):

• Standard Shipping (3-5 business days)
• Express Shipping (1-2 business days)
• International Shipping (delivery times vary based on the destination)

Shipping Costs
Shipping costs are calculated based on the weight of your order and the destination. Media shipping is available for orders to Domestic Destinations within the US.

Delivery Timeframes
Once your order is placed, it will be processed within 1-2 business days. Delivery times depend on your selected shipping method. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

International Shipping
We ship to all countries that USPS delivers to. Please note that customs duties and taxes are the responsibility of the recipient.

Tracking Your Order
You will receive a tracking number via email once your order has shipped. You can track your shipment through the carriers website or via your account on our store.

Customs, Duties, and Taxes
For international orders, please be aware that your order may be subject to customs duties and taxes, which are the responsibility of the customer.

Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact our customer service team at info@epayam.org. We will work with the carrier to locate your shipment.

Delivery Restrictions
We do not ship to P.O. Boxes or certain restricted countries. If you're unsure whether we can deliver to your address, please contact us before placing your order.